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Odisha Renewable Energy Development Agency

Odisha Renewable Energy Development Agency
Customer Relationship Centre

CRANE TO TRAIN, WE DO EVERYTHING

OREDA in the year 2015 realised the importance of “user satisfaction” and economic viability in achieving mass adoption of Renewable Energy as an alternate source of energy. It established a dedicated Customer Relation- ship Centre (CRC) to manage end-user level issues ranging from general query to submission of request for repair and service of their RE assets.

Odisha Renewable Energy Development Agency

about OREDA CRC

The responsibility of (Design, Develop and Manage) the total ecosystem was given to M/S Parameter Softwares (P) Ltd.

Odisha Renewable Energy Development Agency

How bringing community to the centre of state intervention and introduction of technology (CRMS)

Odisha Renewable Energy Development Agency

Safety Measures for Roof Top Solar Power Systems during Severe Weather Events

Management

Management of System
It comprises of a customized application software which takes care of Project Management of RE Assets and Asset Management of the same.
All activites from procurement to establishment /commissionng of RE Assets are done on the system which generates ..
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Management of CRC
This entity acts as the human bridge between the people who are the stake holders and the technology which manages the eco system. The end-users were empowered to communicate with the CRC through a Toll-Free Number (1800-345-7135) and Whatsapp Number (+91- 9438016008)
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